uTrade AlgosThe escalation matrix at Share India is a structured process that ensures customer concerns and complaints are addressed at the right level of authority within a defined timeframe. It allows traders and investors to escalate their unresolved issues systematically, ensuring faster and more effective resolution.
If you have raised a complaint or encountered an issue with our trading platform, customer service, or any other service, and it has not been resolved within the expected timeframe, you can follow the escalation matrix to seek further assistance.
View the Escalation Matrix here:
Why is the Escalation Matrix Important?
Ensures transparency: Customers know where to escalate unresolved issues.
Provides accountability: Every level has a defined response time and authority.
Faster resolutions: Issues don’t get stuck at one level for too long.
Other Ways to Reach Out
Contact Customer Support
For general concerns and quick resolutions, you can reach out to our support team:
- Phone Support: 1800 203 0303
- Email Support: support@shareindia.com
Contact Key Management Personnel
For unresolved or regulatory concerns, you can directly contact our key management personnel and compliance officer.
Details of Key Management and Compliance Personnel:
Need Assistance? Feel free to contact the Share India support team via email at support@shareindia.com or by phone at 1800 203 0303.
At Share India, we are committed to resolving your concerns as efficiently as possible.