uTrade AlgosAt Share India, we understand that technical issues can be frustrating, especially when trading in real time. That’s why we offer multiple support channels to ensure a smooth and hassle-free experience. If you encounter any problems with our trading platform, here’s how you can proceed:
FAQs & Knowledge Center
Check our FAQs section and Knowledge Center for quick and step-by-step solutions to common technical issues. These resources provide step-by-step troubleshooting guides, account opening procedures, platform navigation tools, and explanations for error messages that may appear on the platform.
You can find help on topics such as:
- Login & account opening issues,
- Platform related queries,
- Deposit & withdrawal concerns,
- Order execution issues,
- Demat account issues, etc.
Contact Our Support Team for Assistance
If the issue persists, you can reach out to our support team through multiple channels:
Phone Support: For immediate assistance, call our customer support team. Our representatives are trained to help with technical issues, account-related concerns, and troubleshooting.
Toll-Free Customer Support Helpline: 18002030303
Email Support: For less urgent inquiries or when you need to provide detailed information, you can email their support team at support@shareindia.com. This is also useful for keeping a written record of your communication.
Support Email: support@shareindia.com
Escalation Matrix for Urgent Issues
If your concern is not resolved through regular support channels, you can escalate it using our Escalation Matrix for a priority resolution. The escalation process ensures that your issue is reviewed by higher support levels for a quicker response.
Access the Escalation Matrix here:
At Share India, we are committed to providing you with uninterrupted trading support. If you face any technical challenges, rest assured that our team is always ready to assist you!