uTrade AlgosIf you’re experiencing issues with your Demat or trading account on Share India, you can follow these steps to identify and resolve them efficiently.
Identify the Issue
Before reaching out for help, try determining the nature of the issue:
- Login Issues: Trouble accessing your account due to incorrect credentials, password reset, or technical glitches.
- Account Activation Delays: If your account is not activated after submission, check if all required documents are submitted correctly and verified. Reach out to the Share India support team for unnecessary account activation delays via email at support@shareindia.com or by phone at 1800 203 0303.
- Transaction or Order Execution Issues: Orders not getting placed, rejected, or stuck.
- Funds Transfer Issues: Problems with adding or withdrawing funds from your trading account.
- Demat Holdings Not Visible: Shares not reflected in your Demat account after allotment or purchase.
- KYC or Document Verification Issues: Pending verification due to incorrect or incomplete submissions.
Steps to Resolve the Issue
General Troubleshooting
- Refresh the Platform: Log out and log back in, or restart your app/browser.
- Check Internet Connectivity: Ensure you have a stable internet connection.
- Update the App: If using a mobile app, ensure it is updated to the latest version.
Specific Issues & Quick Fixes
| Issue | Solution |
| Login Issues | Ensure you enter the correct password & mobile number and enter the OTP received. Keep in mind the multi-login restriction that prevents you from having multiple concurrent sessions on multiple devices. |
| Account Activation Delays | Make sure all your documents and application forms have been submitted correctly and that the KYC procedure is completed per your account type. |
| Transaction or Order Issues | Ensure sufficient balance in your trading account. Check for any trading restrictions based on your account type. |
| Funds Transfer Issues | Verify bank details linked to your account. Check for delays due to banking hours or network issues. |
| Demat Holdings Not Visible | Shares from IPOs get credited before the listing date but may take time to reflect on the platform. |
| KYC & Verification Issues | Ensure all documents are uploaded correctly and are not blurred or expired. |
Find the Right Help
Visit the FAQ Section Based on Your Account Type or Query Type
For faster resolution, refer to the FAQs related to your account type or query type. You can search for answers to queries by visiting our website here.
Contact Share India Support
If the issue persists or you can’t find a solution to your issues, contact Share India’s support team:
Email: support@shareindia.com
Phone: 1800 203 0303 (Toll-free)